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12-Month Manufacturer Guarantee

All products sold by E-Wonderland have a 12-month Guarantee against manufacturer´s defects. If you feel your product is defective please consult our troubleshooting guide. Often, the answer to your problem can be found there. If this does not solve your problem contact our Custom Service Department and give a detailed description of your problem and what steps you have already taken to correct it. If we determine that your product is defective send it to the address below. Warranty void if the speaker has been opened or tampered with.


Authorization for a return is not automatic and must go through an approval process before any Return Goods Authorization (RGA) number is given.


Please contact us at +86 755 2998 9070. We usually respond within 24 hours or less, generally the same day.


Ship returns and exchanges to:


Exclusions:

The 12-month manufacturer guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, opened, or cleaned with wrong cleaning methods or wrong cleaning products.


The 12-month manufacturer guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.


The 12-month manufacturer guarantee does not cover damages caused by external factors such as exposure to the sun, water, dust or extreme heat.


The 12-month manufacturer guarantee does not apply to discount items; or any products not purchased from ugospeakers.com.



Please review our Lifetime Warranty for additional replacement options for a small shipping and environmental fee.

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